PRIVACY POLICY

Last updated: September 2026

Ideal Interiors North West respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quotation, place an order or otherwise interact with us.

1. WHO WE ARE

This website is operated by Ideal Interiors North West.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Ideal Interiors North West is the data controller of the personal information described in this policy.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

Your name
Billing and delivery address
Email address
Telephone number
Details of enquiries and quotation requests
Order and delivery information
Measurements and product specifications provided in connection with an enquiry or order
Communications between you and us
Information submitted through forms on our website
Technical information such as your IP address, browser and device information
Information collected through cookies and similar technologies
Your marketing preferences

If payments are processed through a third-party payment provider, payment information may be collected directly by that provider. We do not necessarily receive or store your complete payment card details.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Respond to enquiries
Prepare and provide quotations
Process and fulfil orders
Arrange appointments, measuring, fitting and delivery services
Communicate with you about an enquiry or order
Provide customer service
Manage payments, invoices and accounts
Deal with complaints, returns or warranty matters
Maintain appropriate business, accounting and tax records
Improve our website, products and services
Protect our website and business from fraud, misuse and security threats
Send marketing communications where permitted
Comply with our legal and regulatory obligations

4. LAWFUL BASIS FOR PROCESSING

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may be because:

Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract;
Processing is necessary to comply with a legal obligation;
Processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests; or
You have given us your consent.

Where we rely on consent, you may withdraw that consent at any time.

5. SHARING YOUR INFORMATION

Ideal Interiors North West does not sell your personal information.

We may share information with trusted third parties where reasonably necessary to provide our products and services or operate our business. These may include:

Delivery and courier companies
Suppliers and manufacturers
Fitters, installers or subcontractors
Payment processors
Website hosting and IT providers
Accountants and professional advisers
Email and communications providers
Website analytics providers
Government bodies, regulators, courts or law-enforcement authorities where required by law

We expect organisations processing personal information on our behalf to handle it appropriately and securely.

6. INTERNATIONAL TRANSFERS

Some third-party services used by our website or business may process personal information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure personal information is transferred in accordance with applicable UK data protection requirements.

7. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, warranty and reporting requirements.

Different types of information may therefore be retained for different periods.

8. SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request transfer of certain personal information
Withdraw consent where processing is based on consent

These rights are subject to the conditions and exemptions contained in applicable data protection law.

You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how we handle your personal information.

10. MARKETING

Where permitted by law, we may send you information about our products, services, promotions or offers.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided with the relevant communication.

Opting out of marketing will not prevent us from contacting you about an existing enquiry, quotation, appointment or order.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

Ideal Interiors North West is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of third-party websites before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will be published on our website with an updated revision date.